This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.

• Dealing with Difficult People: Managing Against the Odds
• Dealing with Difficult People: Consideration
• Dealing with Difficult People: Attitude
• Dealing with Difficult People: Power
• Dealing with Difficult People: Communication
• Dealing with Difficult People: Trust
• Dealing with Difficult People: Responsibility