End User Business Skills Development
Improve your business management, time management, and negotiating skills. Learn more effective business communication techniques. Develop other key business skills such as methods to improve customer service and build motivation.
 Basics of Business Math Series |
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This series is designed for users who want to improve their basic math skills. It covers basic mathematical calculations commonly used in business settings. Courses cover computing fractions and ...
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| Building Relationships Series |
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How do you build strong networks within your company and among industry peers? How do you communicate effectively with different types of people in the workplace and get your point across clearly? ...
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| Business Ethics Series |
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The Business Ethics series provides a common sense, practical approach to doing good work, emphasizing the need for people to prepare in advance for ethical dilemmas. The series takes an honest, ...
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| Customer Service Series |
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This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective ...
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| Dealing with Difficult People Series |
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This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and ...
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| Effective Business Communication Series |
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This series teaches the writing skills learners will need to effectively communicate in a business setting. They'll learn how to prepare for a writing task, and about strategies and skills for ...
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| Effective Presentations Series |
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Public speaking is a frightening task to many people, but it's also a crucial tool in career success. This series offers tips to help you prepare and deliver more powerful presentations.
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| Grammar Series |
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This series is designed for users who want to improve their grammar skills in a business setting. It examines sentence structure in detail, including parts of speech, subject/verb agreement, use of ...
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| Instructional Design Series |
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This series will teach the learner the basics of the instructional design process. Learners will discover how to identify the need for instruction and analyze the content to be taught. Best practices ...
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| Management Skills Introduction Series |
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The Management Skills Introduction series teaches learners core management skills. Learners will be able to apply their knowledge to the successful management of projects, people, and time.
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| Managing Change Series |
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Change is an undeniable aspect of today's business world. The leaders of an organization are called upon to guide their teams through the change process and to provide a critical bridge between the ...
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| Motivation Methods and Strategies Series |
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This series provides insight for motivating team members in the workplace. Learners will understand principles for leading and coaching employees and will discover methods of motivating a team ...
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| Motivation Series |
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This series presents the concepts of providing motivation for employees. It discusses developing a vision, a common goal, and direction for workers. Topics covered include using effective ...
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| Negotiating Series |
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This series presents strategies for negotiating in business and daily situations. It covers techniques for developing a negotiation plan, evaluating the opposition, and taking advantage of body ...
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| Project Management Series |
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This series provides a detailed examination of project management concepts and strategies. It discusses the seven components of a management system and the five phases of the project life cycle, and ...
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| Sexual Harassment in the Workplace Series |
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This series works to educate managers and non-managers about the causes and effects of sexual harassment in the work environment. It looks at the elements that define behavior as harassment, methods ...
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| Stress Management Series |
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Stress is among the most common and harmful issues facing people in the working world. The information, practices, and exercises in this series will help you understand, control, and reduce stress.
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| Teams That Work Series |
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This series teaches the learner practical methods for establishing and maintaining teams that maximize the collective strengths of their members. Learners will also acquire valuable team leadership ...
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